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Practice · 5 services

Operational Continuity

Incident response packs, health monitoring, restore drills and monthly care programmes that keep production systems observed, patched and recoverable.

₹9,999 – ₹32,999GST included

Services in this practice

Updates each month, backups that have been restored, availability checks and malware sweeps across the content-managed site your business runs on.

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You receive

  • Core, theme and extension updates each month, exercised on staging beforehand
  • Key pages compared visually before any update reaches the live site
  • Off-site backups daily, with a restore proven once a month
  • Uptime monitoring, alerting both your team and ours

+ 3 more on the service page

Uptime monitoring and alerting that finds a problem ahead of your customers, tuned so that each alert deserves the interruption.

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You receive

  • Uptime checks against your key endpoints from several parts of the world
  • Performance monitoring on the application, watching error rate and latency
  • Infrastructure figures for processor, memory, disk and database connections
  • Thresholds set from your own traffic instead of from a default

+ 3 more on the service page

A drill that proves the backups restore, measures how long recovery truly takes and closes whatever gaps appear.

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You receive

  • An audit of what is backed up across databases, files and configuration
  • One complete restore performed into an isolated environment
  • Integrity confirmed afterwards, row counts and checksums included
  • Recovery time and recovery point measured, system by system

+ 3 more on the service page

Concise runbooks and a rota for on-call, so the next outage follows an agreed procedure rather than whatever occurs to someone.

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You receive

  • A runbook for each of your 10 likeliest failure scenarios
  • Severity levels defined, each with the response it expects
  • An on-call rota set up in a scheduling and paging tool
  • Escalation routes carrying names, numbers and decision points

+ 3 more on the service page

A monthly retainer for monitoring, patching and bug fixes, staffed by a named engineer who has already learned your system.

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You receive

  • One named engineer plus a documented deputy, both onboarded to your system
  • Monitoring around the clock, alerting on availability and on error rates
  • Critical issues answered inside 2 hours during business hours
  • 20 hours of engineering a month, spent on fixes and small changes

+ 3 more on the service page

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