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Moderated Usability Study

Five moderated sessions against the live product, recorded, with the problems participants met set out in rank order.

Timeline12 working days
Deliverables7 itemised
PracticeInteraction Research
Price₹15,999 incl. GST

01

The problem this solves

A small, carefully chosen group will surface most of the serious usability trouble. We recruit people who resemble your audience, set realistic tasks against the live product and observe without intervening. Findings are ranked by how many participants struck them and how badly each one blocked progress, with a clip attached to each. A recording ends a disagreement about a confusing screen much faster than an opinion does.

02

What you receive

  1. 5 participants recruited and scheduled against your user profile
  2. Moderated task sessions of 45 minutes, screen and audio captured
  3. Clips highlighting each finding of consequence
  4. Findings ordered by severity and by how many people met them
  5. Named fixes, rather than descriptions of what went wrong
  6. Completion and success rates reported task by task
  7. A debrief with your product and design people

03

What changes afterwards

Recordings that settle an internal disagreement in one sitting

Fixes ordered by what was observed rather than by who argued hardest

A test plan your team can repeat once changes have shipped

04

Is it the right fit?

Ideal for

  • Products drawing traffic but converting or completing poorly
  • Teams divided over whether a particular flow confuses people
  • Anyone on the point of funding a substantial redesign

What we need from you

  • A live product or prototype, plus credentials for the testers
  • Agreement on the tasks and on the profile we recruit against
  • The person who decides what gets fixed, present at the debrief

05

Before you buy

Yes. It is in Indian rupees with 18% GST included, and it is exactly what you pay at checkout. Nothing is added afterwards for the scope listed on this page.

The working days are counted from the day we hold your payment, the completed brief and everything listed under “What we need from you”. If an input arrives late, the handover date moves by the same number of days.

Ask before you buy. We will confirm in writing whether it sits inside this scope, point you to a better-fitting service, or tell you it needs separate work.

On full payment, the code, configuration, designs and documents produced for this service belong to your organisation, as set out in our Terms.

Each unit repeats the listed scope once. It does not stretch a single unit to cover more.

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Moderated Usability Study ₹15,999