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Systems Interchange CR-ITC-104

Customer Messaging Integration

Order updates, reminders and support replies carried over an official business messaging channel, with templates approved and delivery tracked.

Timeline15 working days
Deliverables7 itemised
PracticeSystems Interchange
Price₹24,999 incl. GST

01

The problem this solves

Customers live in messaging apps, but the official business channel carries rules that catch teams out: a template needs approval, a service window limits what may be sent, and an opt-out has to be respected. We handle verification and get the templates approved, then join the channel to your systems so confirmations, despatch updates and payment reminders go out on their own. Replies reach your support inbox or a bot.

02

What you receive

  1. Business verification completed and the messaging account opened
  2. As many as 10 templates drafted and submitted for approval
  3. Application events wired up so the right message goes out automatically
  4. Replies routed into your support tool, or into a simple bot
  5. Delivery, read and failure states recorded back in your database
  6. Consent and withdrawal handled the way the platform requires
  7. A cost model set against the conversation volume you expect

03

What changes afterwards

Messages that get read, with delivery confirmed

Support threads arrive in one shared inbox, not on somebody's personal phone

Templates written against the platform's published rules

04

Is it the right fit?

Ideal for

  • Online sellers whose despatch emails are never opened
  • Service businesses phoning customers to confirm appointments
  • Teams paying for text messages that arrive late and go unread

What we need from you

  • A registered business holding the documents the platform asks for
  • A telephone number not already tied to the consumer messaging app
  • The events that ought to generate a message

05

Before you buy

Yes. It is in Indian rupees with 18% GST included, and it is exactly what you pay at checkout. Nothing is added afterwards for the scope listed on this page.

The working days are counted from the day we hold your payment, the completed brief and everything listed under “What we need from you”. If an input arrives late, the handover date moves by the same number of days.

Ask before you buy. We will confirm in writing whether it sits inside this scope, point you to a better-fitting service, or tell you it needs separate work.

On full payment, the code, configuration, designs and documents produced for this service belong to your organisation, as set out in our Terms.

Each unit repeats the listed scope once. It does not stretch a single unit to cover more.

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Customer Messaging Integration ₹24,999